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Shipping & Returns

Shipping & Returns

Returns Policy

To receive a refund, returns must be in a unused condition and received by Sign Parts undamaged.  Refunds will be given for the cost of the product only minus a 12% restocking fee.  Shipping charges are not refundable and is the responsibility of the customer when an item is returned.  There are no refunds on returns after 30 days. 

To receive a warranty on ballasts, transformers and power supplies, the faulty item must be returned to Sign Parts.  There is no restocking fee on a warranty item but the customer is responsible for shipping the item to Sign Parts as well as return shipping on the replacement part.  

Warranty items are for part replacements only, and do not include the Ventex Indoor Neon Transformer or the Ventex Outdoor Neon Transformer.
 

There are no returns on special orders. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


 

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