To receive a refund, returns must be in a unused condition and received by Sign
Refunds will be given for the cost of the product only minus a 12% restocking
Shipping charges are not refundable and is the responsibility of the customer
when an item is returned.
To receive a warranty on ballasts, transformers and power supplies, the faulty
item must be returned to Sign Parts.
There is no restocking fee on a warranty item but the customer is responsible
for shipping the item
to Sign Parts as well as return shipping on the replacement part.
Warranty items are for part replacements only,
and do not include the Ventex Indoor Neon Transformer or the
Ventex Outdoor Neon Transformer.
There are no returns on special orders.
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